Privacy Policy

Effective: May 20, 2022

Thank you for using the 1SM Services! We are committed to providing you the best medical school preparation services possible.

The 1SM Privacy Policy (“Privacy Policy” or “Policy”) describes how we collect, use, and disclose information through our platform (“Platform”), which includes the website, mobile applications, and any written, electronic, and oral communications to facilitate our provision of Services (“Services” as defined by our Terms and Conditions). Please read the following to learn what information we collect from you (“you,” “your”) and how we use that information. By accessing and using the Platform or our Services, you acknowledge and agree to terms of our Privacy Policy.

Our Services may change from time to time. As a result, we reserve the right to update or modify this Privacy Policy at any time without prior notice. If you object to any changes, you must cease using our Services. We recommend you review this Policy periodically. Your continued use of our Services after any changes or revisions to this Policy indicates your agreement to the terms of the revised, then-current Policy.
When you use our Services, we may collect or receive your “Personal Information” to best provide our Services and operate our business. The following contains a non-exhaustive list of the types of Personal Information we may collect:

A. Information You Provide to Us Directly

You may provide your Personal Information to us when you use our Services, including when you create or register an account on the 1SM Platform, search within or place orders through our Platform, contact us with inquiries, respond to surveys, or otherwise access our Platform or Services. This information may include:

User Profile – We collect profile information as provided by you in your 1SM account, including your name, email address, phone number, preferred payment options (discussed below), location, biographical details, and anything else you may decide to share with us and our Platform.

Payment / Transaction Information – When you order and pay for Services, you are required to provide payment information that is protected and concealed by third-party software, such as a credit card or debit card linked to one of our payment processing partners. We use this concealed and protected payment information to fulfill your order, complete the transaction, and detect and prevent fraud. In processing your order, we will not be able to access or identify your individual credit or debit card number or banking information. For more details on the security and privacy of your payment information, please refer to the privacy policies of your respective third-party payment processor and our payment processing partners.

Communication / Participation – We may invite our customers and users to participate in surveys and contests. When a customer or a user participates, we may request certain Personal Information, such as name and email address and contact information.

B. Information Received as Part of Your Communications and Participation

We maintain all communications resulting from your interactions with us by email, phone, mail, and chat. We use the foregoing communications to address your questions, issues, and concerns and improve our Services and Platform. We also maintain recordings of your Services sessions, which may include audio and video files of your tutoring sessions or classes, which we may use as instructional and promotional material at our sole discretion.

C. Information Automatically Collected During Your Use of the Platform

We may receive and store the following information about you and your device(s) automatically when you access or use our Platform and Services.

Your device and software information – We collect technical information associated with your activity on our Platform, which includes information related to your browser and operating system, IP address (the Internet address of your computer), unique device identifiers, your device type, and other information. We use this information for diagnostic and statistical purposes and to administer our Services.

Platform Usage Information – We collect information to better understand customer traffic patterns and Platform usage. This may include the webpage that you were visiting before accessing our Platform and the pages or features of our Platform that you browse and how much time you spend there. This information is used to analyze and improve our Platform and Services and provide our customers with a better user experience.

Analytics Information – We may collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends and the demographics of our users in order to improve our Platform and Services. You can learn more about Google's practices at http://www.google.com/policies/privacy/partners.

Location Information – In some cases, you provide your location information directly (e.g., when you update your user account accordingly). In other cases, we may collect your location through GPS, Wi-Fi, wireless network triangulation, or other methods, or we may otherwise infer your location based on other information we collect. We may also collect and store general location information (e.g., IP address). If you permit our Platform to access your location services through the permission system used by your mobile operating system, we may also collect and store the precise location of your device when the 1SM Platform is running in the foreground or background of your device. This information may be used to enhance your user experience and improve our Platform. You can choose whether to enable the location tracking feature through the settings on your device or the Platform.

D. Information From Other Sources

We may collect or receive the following Personal Information about you from publicly available sources, social network providers, marketing partners, and third parties.

Social Network Information – We may receive Personal Information about you from third parties and combine it with information we collect through our Platform. For example, we may obtain information when you login through a third-party social network or authentication service, such as Facebook or Google. These services will authenticate your identity and provide you the option to share certain Personal Information with us, which may include your name, email address, address book and contacts, or other information. Similarly, when you interact with us through a social media site or third-party service, such as when you like, follow, or share 1SM content on Facebook, Twitter, or other sites, we may receive information that you permit the social network to share with third parties. We do not control and do not purport to represent the policies of these third-party sites.

Third Party Information – The data we receive from third-party sites is dependent upon each respective third party’s policies and your privacy settings on that third-party site. We may allow third parties to serve advertisements in connection with our Services and provide analytics services. These third parties may use cookies, web beacons, and other technologies to collect information, such as your IP addresses, identifiers associated with your mobile device or applications on the device, the browsers you use to visit our Platform, pages viewed, time spent on pages, links clicked, and conversion information. This Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices.
We may use the Personal Information we collect or receive about you for various purposes.

A. Provide, Maintain, Improve, and Develop the Platform and Services

We may use your Personal Information to provide, maintain, improve, and develop the Platform and Services. If Personal Information is required for Services to be performed in part or whole by a third party, then we will disclose the requisite Personal Information as necessary to that third party (see Section 4A on the Sharing of Personal Information with Service Providers). Your information may be available or provided to third-party service providers that are contractually obligated to protect your information as disclosed in this Policy. For example, we may use your Personal Information to:

Enable you to create accounts and otherwise access and use the Platform and Services

Fulfill your requests and process payments;

Provide custom, personalized Services, content, and information;

Perform analytics, detect activity patterns on our Platform and otherwise research usage; and

Test and develop new features and functionality and otherwise enhance the Platform and Services.

B. Safety, Stability, and Security

We care about keeping you secure and safe while using our Services and navigating our Platform. Keeping you safe requires us to process your Personal Information, such as your device information, activity information, and other relevant information. We use such information to combat spam, malware, malicious activity, and security risks, improve and enforce our security measures, and monitor and verify your identity so that unauthorized users do not gain access to your information. We will notify you as required by law of any security breaches that may impact you.

C. Communication

We use your Personal Information to communicate with you. For example, we may send you text messages or other notifications to facilitate the provision of Services. We may also contact you with promotional offerings or other communications that may be of interest to you (e.g., user account verification, changes or updates to the Platform or Services, and technical and security notices). If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future email marketing communications.

In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise during your use of the Services. We may use a third-party service provider to track and analyze communications between you and our employees, contractors, tutors, representatives, and affiliates. You will not be able to opt-out of transactional text messages between you and 1SM.

D. Advertising & Marketing

We may use Personal Information to provide, personalize, measure, and improve our advertising and marketing. For example, we may use your information to:

Administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by 1SM or its third-party partners;

Inform you through emails and push notifications of products, programs, services, and promotions that we believe may be of interest to you; and

Evaluate the effectiveness of our Services and our promotional campaigns.

E. Legal & Regulatory Compliance

Our Platform and Services are subject to certain laws and regulations that may require us to process your Personal Information. For example, we may process your Personal Information to pay our taxes, fulfill our business obligations, comply with applicable laws, regulations, and requests made on behalf of law enforcement or regulatory authorities, or manage risk as is reasonably necessary under the circumstances.

F. Enforce Our Rights

When you access or use our Services, you are bound by our Terms and Conditions and Privacy Policy. To ensure your compliance, we process your Personal Information by actively monitoring, investigating, preventing, and mitigating any alleged or actual prohibited, illicit, or illegal activities on our Platform. We also process your Personal Information to investigate,

prevent, or mitigate violations of our internal terms, agreements, or policies and enforce our agreements with third parties and business partners.

G. Other Purposes Disclosed At Time of Collection

We may use your Personal Information for any purpose disclosed to you at the time we collect or receive the information or any other purpose with your consent.
We disclose Personal Information to the following types of third parties:

A. Service Providers – We may share your Personal Information with our third-party service providers for certain business purposes. This information is disclosed to enable them to provide us services such as payment processing, advertising, marketing, web analytics, data processing, information technology, social networking, customer support, and other services. These third-party service providers may access your Personal Information for the singular, restricted purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose.

B. Contractors and Tutors – To help provide you with high-quality Services, we may share your information, including your Personal Information and order details, with the independent contractors and tutors who furnish the Services.

C. Public – We make available through the Services certain features that enable you to post information and materials, such as documents, photo and video uploads, and chat functionality. Please note that any information you provide in connection with these Services may be available to Platform users, visitors, and the general public. Please do not disclose your personal information in these public or interactive areas on the Platform. We urge you to exercise discretion and caution when deciding to disclose any other information and materials in these public or interactive areas on the Platform.

D. Legal Purposes – We disclose Personal Information to third parties, such as legal advisors and law enforcement, as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our Terms and Conditions or protect the security or integrity of our Services and Platform; (c) detect, suppress, or prevent fraud or reduce credit risk and collect debts owed to us; or (d) exercise or protect the rights, property, or personal safety of 1SM, our users, employees, contractors, tutors, affiliates, representatives, or others.

E. Corporate Transactions – We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of all or a portion of company assets. We may disclose Personal Information to a third party during negotiation of, in connection with, or as an asset in a corporate business transaction. Personal Information may also be disclosed in the event of insolvency, bankruptcy, or receivership.

F. Consent – We also may share or disclose your Personal Information with your consent or at your direction.
A. Data Storage & Transfer

1SM has implemented administrative, technical, and physical security controls that are designed to safeguard Personal Information; however, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information to 1SM.

B. Keeping Your Information Safe

Please recognize that protecting your Personal Information is primarily your responsibility. We urge you to take every precaution to protect your information when you are on the Internet or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of your account might have been compromised), please let us know immediately by contacting us as indicated below in Section 8, Contact Us.

C. Data Retention

We will retain your Personal Information for as long as your account is active, as long as you continue to interact with the Platform, or as needed to provide you Services and maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our Services are not intended for children under 13 years of age, and we do not knowingly collect Personal Information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us at admin@1sourcemedicine.com. A parent or guardian of a child under age 13 may review and request deletion of the child’s Personal Information.
We provide our customers and their authorized agents the ability to access and delete Personal Information. In order to exercise these rights, you must login to your account to confirm your identity, which helps us ensure that Personal Information is only made accessible to appropriate parties. Platform users and customers will not receive discriminatory treatment for exercising their rights and can return to the Platform or Services after deleting their information.
If you have any questions or requests in connection with this Privacy Policy or other privacy-related matters, please send an email to admin@1sourcemedicine.com.

Please note that email communications are not necessarily secure; accordingly, please do not include credit card information and/or other sensitive Personal Information in your email correspondence with us.